This is a simple step-by-step guide to filing a complaint against OKX for fraud, abuse, misconduct or terrible customer service. The process differs depending on where you live: use the dropdown to follow the relevant section for your country or region.
In general:
- Always complain to OKX first, making sure to follow OKX’s complaint process on the website. Always keep records of your communications.
- Share your story with NO-KX to help others and ensure it doesn’t “get lost” in their system – add to the collective action!
- If OKX does not resolve your complaint in the appropriate timeframe (at most 8 weeks), escalate to the appropriate regulator or ombudsman.
- For scams or fraud, report OKX to the official national fraud-reporting channels.
What to include in your complaint to OKX and regulators
- Who/what/when: account ID, order/transaction IDs, dates/times, amounts, assets, wallet addresses.
- Evidence: screenshots, email/chat transcripts, error messages, KYC/withdrawal notices.
- Harm/requested remedy: funds withheld, fees, downtime, misrepresentation, and what you want (release funds, fee reversal, explanation, compensation).
- Timeline: note each contact attempt and response (or lack thereof).
- If related to fraud: include the scammer handles/URLs, wallet addresses, and any law-enforcement reports (Police/IC3/Action Fraud numbers, etc.).