No-KX is a public-interest information site, intended solely to highlight alleged malpractice related to the referenced company. It does not collect, hold or request any customer credentials or funds whatsoever.

How to file a complaint against OKX

This is a simple step-by-step guide to filing a complaint against OKX for fraud, abuse, misconduct or terrible customer service. The process differs depending on where you live: use the dropdown to follow the relevant section for your country or region.

In General

1. Always complain to OKX first, making sure to follow OKX’s complaint process on the website (click here).

2. Always keep records of your communications.

3. Share your story with NO-KX to help others and ensure it doesn’t “get lost” in their system (click here) – add to the collective action!

4. If OKX does not resolve your complaint in the appropriate timeframe (at most 8 weeks), escalate to the appropriate regulator or ombudsman.

5. For scams or fraud, report OKX to the official national fraud-reporting channels.

What to include

1. Who/what/when: account ID, order/transaction IDs, dates/times, amounts, assets, wallet addresses.


2. Evidence: screenshots, email/chat transcripts, error messages, KYC/withdrawal notices.


3. Harm/requested remedy: funds withheld, fees, downtime, misrepresentation, and what you want (release funds, fee reversal, explanation, compensation).


4. Timeline: note each contact attempt and response (or lack thereof).


5. If related to fraud: include the scammer handles/URLs, wallet addresses, and any law-enforcement reports (Police/IC3/Action Fraud numbers, etc.).